A culture of quality is instilled in every aspect of our businesses with emphasis on delivering excellent standards of care to our Service Users whilst ensuring our service is appropriately tailored to meet each individual Service User’s needs.
To help facilitate this our Quality Management System consists of a robust and comprehensive set of policies that meet the statutory requirements for running and delivering a domiciliary care service including, all aspects of managing and staffing the service, the care of our Service Users, health and safety legislation etc. All of our policies are reviewed regularly to ensure they are current and continue to meet all statutory, regulatory and legislative requirements.
The CASA Group employs a full-time Quality Manager, who has overall responsibility for the implementation of our Quality Management System. For more information on our approach to quality, please get in touch with Gilliam Churms through our contact page.