CASA Values

CASA Values

All CASA Co-Owners, from carer to CASA’s Managing Directors are measured against the following Core CASA Values:


1. To act with integrity and honesty – In practice this means that we will:

  • Be committed to the job, service users, self and colleagues
  • Be trustworthy
  • Follow policies and procedures
  • Be Reliable
  • Take a common sense approach


2. To share the responsibility and benefits of being a co-owner with all CASA Owners – In practice this means that we will:

  • Do our best
  • Be heard
  • Be responsible and accountable for our actions
  • Champion employee ownership


3. To go the extra mile to deliver excellent service, which means that we will:

  • Do it because we care
  • ‘Live’ equality
  • Have a positive mental attitude
  • Always do our best
  • Be friendly, approachable, take time to listen, chat
  • Put ourselves in the client’s shoes


4. To have a positive impact with everyone we come into contact with, which means that we will:

  • Adopt a can-do attitude
  • Look for reasons to say “yes”
  • Be passionate and enthusiastic
  • Take pride in our role


5. To support the communities we are active in, which means that we will:

  • Volunteer
  • Recruit from the communities we work in
  • Be a good partner
  • Support local voluntary and community organisations

To see more about our CASA values please click here to watch our videos.

“I really rely on Casa, they are a great help to me and Frank my husband who requires the care as he is disabled. I have no worries when they are here, they always do what is needed for Frank and this makes him happy.”

Mrs Johnstone
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